Packages are shipped 2-3 times per week. Please allow extra time for delivery, as USPS is overwhelmed and short staffed. Your patience is greatly appreciated!

Priority mail within the US can take anywhere from 1-5 days. Once your candle is shipped, you will receive an email with your tracking information. Please watch your tracking carefully to monitor your delivery! Once your candle has shipped, you have as much information about where your package is as we do.

Magic Hour is not responsible for packages that are lost or stolen.

In the event that your package is marked as delivered in tracking and it is nowhere to be found, wait 24 hours. If your package doesn’t appear after 24 hours, please talk to your neighbors and postal carrier. If you suspect your package is lost or stolen, you can file a claim with the USPS, as you paid for tracked and shipped Priority Mail. As the vendor, we are not able to start claims for customers. We are not liable for packages that are lost and stolen, but we do want you to have your candle! Please use the tracking and insurance resources as you need them.